Zero tolerance. Public enforcement.
Fake, incentivised and AI-generated reviews degrade the trust ledger. We detect them, action them within 24 hours and publish quarterly enforcement reports.
Everything you need, animated into one workflow.
Cross-signal detection
Device, network, language and behavioural signals combined — no single trigger, no false-positive cascade.
Human moderation
Every flagged review reviewed by a trained moderator before action — no algorithmic auto-removal.
Right of reply
Both reviewer and business get 72 hours to submit evidence before any action is taken.
Quarterly disclosure
We publish detection rates, action counts and false-positive rates every quarter.
AI-generated detection
Multi-model classifier flags LLM-generated text; humans confirm before any enforcement.
Pattern alerts
Coordinated review attacks trigger automatic escalation to our trust & safety team.
Fake review policy in action
A live look at the workflow — what your team sees and what your customers experience, side by side.
- Verified review collected · Holborn Tax12s
- Invitation batch dispatched · 142 contacts09s
- Moderation passed · 12 items06s
- AI reply drafted · awaiting approval03s
Four steps from signal to public action.
Signal
Automated detection, customer report or business dispute opens an investigation.
Evidence
Both sides get 72 hours to submit evidence — receipts, communications, account history.
Decide
Trained moderator reviews evidence, decides, and documents the rationale.
Disclose
Action recorded in the public ledger; both parties notified with reasoning.
Fake review policy vs. the rest
How ScoreReview compares to generic review tools on the controls that actually matter.
| Capability | ScoreReview | Generic platform | DIY / spreadsheet |
|---|---|---|---|
| Built for service businesses | |||
| Evidence-graded verification | |||
| Real-time webhook fan-out | |||
| Human moderation in 24h | |||
| Transparent, capped pricing | |||
| UK / EU data residency |
What we will never do.
- Charge to suppress or remove reviews
- Auto-delete reviews on business request
- Use AI as the sole moderator
- Hide enforcement statistics
- Action without right of reply
- Apply different rules per plan tier
Everything you'd ask in a sales call — answered upfront.
Most teams ship in a single afternoon. Enterprise rollouts with SSO and SCIM typically complete inside a week.
Read the latest enforcement report
Quarterly transparency on detection, action and false-positive rates.