Reply to every review in seconds — without losing your voice.
AI Replies are trained on your brand voice, policy library and past responses. Drafts arrive in seconds, your team approves with one click, and every reply is logged and editable.
Everything you need, animated into one workflow.
Brand-tuned voice
Trained on your past replies, tone guide and forbidden phrases for on-brand drafts every time.
Policy-aware
Knows your refund, warranty and escalation rules — never promises something it can't deliver.
Suggested next-step
Each draft proposes an action: refund, callback, ticket or compliment — wired into your CRM.
32 native languages
Replies in the customer's language, with cultural register and politeness conventions intact.
Tone sliders
Adjust warmth, formality and apology depth per reply, per brand or per category.
Full audit
Every draft, edit and send is logged. SOC 2 and ISO 27001 ready, with redaction for PII.
Watch the agent triage a live conversation.
The customer raises an issue. The AI proposes a draft, your agent edits one line, and the reply is sent in under 90 seconds — verified and logged.
Four steps, fully under your control.
Train
Upload your tone guide and let it learn from your last 500 replies.
Draft
Every new review triggers a draft in under 2 seconds.
Approve
Your team reviews, edits with tone sliders, and sends in one click.
Learn
Edits feed back into the model so drafts improve weekly.
AI assistance, not autopilot.
We default to human approval for every reply — for a reason.
| Capability | ScoreReview | Trustpilot | Yotpo |
|---|---|---|---|
| Brand-tuned voice model | |||
| Policy-aware drafting | |||
| Human approval default | |||
| Tone sliders per reply | |||
| 32 native languages | |||
| Editable audit log |
The most common AI-Reply automations.
- 5-star reviews → warm thank-you, auto-send after light review
- 1–3-star reviews → empathetic apology draft + CRM ticket
- Refund mentions → escalate to senior agent with full context
- Multilingual: reply in the customer's language automatically
- Compliance keywords → route to legal queue with draft suppressed
- VIP customers → flagged and routed to account manager
What support leaders ask before turning it on.
Your team always approves. We recommend transparency — a small disclosure line is provided and toggleable.
Cut your response SLA from days to minutes.
Brand-trained drafts. Human approval. Full audit. 32 languages.